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Troubleshooting
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Topic starter 06/02/2022 3:22 pm
@Fred, can you please check out this user's video?
https://drive.google.com/drive/folders/1BxXt-sARLJPZTqZ5HVy2gIbQnYdS5M0Y?usp=sharing
I didn't see the blue light on the side of the unit on. Also, is the extra adapter on the cable necessary?
Volkswagen ID.4 model 2021
06/02/2022 4:33 pm
Checked out the video. Here are my answers:
The additional adapter is needed to connect USB-C to USB-C. This shouldn't harm connection (at least my adapter works in my setups)
Can't see a blue light either (not visible). From the response - better non-response - of the head unit I'd suspect there is no/not enough power to start CarBotics.
Solution: The customer needs an additional cable to power up Carbotics. This cable most likely will fit: Example (you just have to provide an additional power source like this car charger)
Bye for now Fred
Donny reacted
Topic starter 06/02/2022 6:58 pm
@ap756 We were able to troubleshoot using a different method.
The blue light not turning on was the main give away.
We have him connect to his PC using your tutorial (connect Carbotics to PC https://carbotics.net/community/compatibility/prove-of-concept-carbotics-running-on-a-pc/#post-23), then had him reconnect to his car, and it worked!
06/02/2022 7:14 pm
Great news. How to solve a problem is less important than "problem is solved" 😊.
Bye for now Fred
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