Cannot connect to C...
 
Notifications
Clear all

Cannot connect to Carbotics - Volkswagen ID.4 Model 2021


Donny
(@admin)
Member Admin
Joined: 2 years ago
Posts: 52
Topic starter  

@Fred, can you please check out this user's video? 

https://drive.google.com/drive/folders/1BxXt-sARLJPZTqZ5HVy2gIbQnYdS5M0Y?usp=sharing

I didn't see the blue light on the side of the unit on. Also, is the extra adapter on the cable necessary?

Volkswagen ID.4 model 2021

 


Quote
AP756 - Fred
(@ap756)
Forum Admin Moderator
Joined: 2 years ago
Posts: 91
 

Checked out the video. Here are my answers:

 

The additional adapter is needed to connect USB-C to USB-C. This shouldn't harm connection (at least my adapter works in my setups)

 

Can't see a blue light either (not visible). From the response - better non-response - of the head unit I'd suspect there is no/not enough power to start CarBotics.

 

Solution: The customer needs an additional cable to power up Carbotics. This cable most likely will fit: Example (you just have to provide an additional power source like this car charger)

 

Bye for now  Fred


Donny liked
ReplyQuote
Donny
(@admin)
Member Admin
Joined: 2 years ago
Posts: 52
Topic starter  

@ap756 We were able to troubleshoot using a different method. 

The blue light not turning on was the main give away.  

 

We have him connect to his PC using your tutorial (connect Carbotics to PC https://carbotics.net/community/compatibility/prove-of-concept-carbotics-running-on-a-pc/#post-23), then had him reconnect to his car, and it worked!


ReplyQuote
AP756 - Fred
(@ap756)
Forum Admin Moderator
Joined: 2 years ago
Posts: 91
 

Great news. How to solve a problem is less important than "problem is solved" 😊.

Bye for now  Fred

 


Donny liked
ReplyQuote
Share: